Course Outline

Module 1: Basic Competencies (20 hours)

• Carry out effective communication with clients
• Prepare necessary documents for communication and reporting

Module 2: Personal Competencies (55 hours)

• Comply with ethical standards in the ICT workplace
• Type text and documents in English and Bangla with accuracy and speed

Module 3: Occupational Competencies (285 hours)

• Operate a personal computer and manage operating system environments
• Prepare documents using word processing applications
• Create, format, and analyze data with spreadsheets
• Design and deliver presentations effectively
• Use the internet, email, and virtual platforms for work-related activities
• Perform basic computer maintenance and troubleshooting